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If you encounter any issues, problems, or concerns, please reach out to us at support@shineorra.com from Monday to Friday, between 10:00 AM to 5:00 PM CDT. We are here to assist you and ensure that your experience with us is as smooth and hassle-free as possible. Don’t hesitate to contact us if you need any assistance.
We offer free shipping anywhere within the United States. For inquiries about international shipping, please contact us at support@shineorra.com
Once we receive your return parcel, please allow up to 14 days for us to process your refund and for the balance to reflect in your account.
We can only update addresses for items on made-to-order or recently placed in-stock orders, as long as they have not yet been processed for shipping.
Once your order has been dispatched, you will receive an email from the ShineOrra team that will include all necessary tracking information as well as the expected delivery date. Rest assured that we will keep you informed every step of the way until your order arrives safely at your door.
To ensure better service, all ShineOrra orders above $300 require a signature upon delivery. If you are not present at home during delivery, kindly contact the nearest UPS or FedEx offices that attempted the delivery.
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